Questions about your order? If an item is on backorder it will be identified as such on your packing list enclosed in your shipment. We will ship any backorder items to you as soon as we receive them into one of our warehouses. There is NO charge to you for shipment of any backorder items. Please inspect your order when it arrives as quickly as possible. If there is any damage to the shipping container and more importantly the items inside please contact our customer service department immediately at (866) 570-4147. The more likely reason for any items missing from your order is because the item is on backorder with the manufacturer. At A Boca Baby we pride ourselves on keeping a large inventory of products to meet our customer’s needs. Because of this most orders are processed quickly and completely. Although it is rare, items can be placed on backorder due to manufacturer related supply issues. 3. What do I do if my order arrives damaged or missing parts? Because of our thorough electronic verification process identified above it is unlikely that you will receive anything that you didn’t order. However, we do realize that even the best processes can break from time to time. In the rare event that your order is not everything you requested please contact our customer service department at (866) 570-4147 and someone will work to resolve this issue as quickly as possible. 2. What do I do if my order is not correct? 4. How do I cancel an order that has already been placed? We have automated processes in place whenever possible in order to reduce the amount of time it takes to ship your products to you as well as insure accuracy of orders. Because of this automation it is not possible to cancel orders online. If you wish to cancel an order prior to the order reaching a status of “Shipped” please contact our customer service department at (866) 570-4147. They will have your order pulled from the warehouse prep area and placed back into inventory. If your order has already shipped and you wish to cancel your order please refer to our 4. How do I cancel an order that has already been placed? Once an order is placed, the part numbers of the products you purchased are sent to the warehouse. There your products are scanned out from inventory and placed into a pre-shipping container. This order is then verified by an individual in the shipping department through another scan for accuracy and completeness of the order. Because of this double check and electronic process it is unlikely your products will arrive to you with missing items. 1. What if my order is not complete or if my items are on back order? 3. What do I do if my order arrives damaged or missing parts? 2. What do I do if my order is not correct? 1. What if my order is not complete or if my items are on back order? The following section describes what to do in the rare event something is incorrect with your order after you receive it.

Return Policy.